Individual face-to-face in-depth interviews, in the UX laboratory with a one-way mirror, used to be a dream for all UX researchers. But in the first quarter of 2020, we woke up in the new reality that each of us must get used to. We must forget about face-to-face UX tests for some time, for the sake of the respondents’ and our close colleagues’ health. And you know what? Based on our case study, we can tell that it’s possible to transform the laboratory test into a 100% remote test. We now think that remote testing is even better than laboratory testing. We want to share with you our conclusions from remote UX research case studies, as well as our know-how. We will also give you some tips for an online interview, tell you how to conduct user research remotely and suggest some online interview software.
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