Internet banking and mobile app for Alior Bank

Alior Bank, launched during the financial crisis of 2008, is considered to be one of Europe’s biggest banking successes. Since its beginning, Alior stood out as a digital-oriented bank, knowing which trends will be shaping the industry in the future. It was a bank of a new type – one combining traditional banking with new, innovative products. Alior’s strategy was always about cutting-edge solutions and customer service of the highest standards. After a few years, Alior decided to refresh its digital banking by unifying its mobile and online channels.

What was the challenge?

Although Alior Bank grew to be a considerably large bank on the market, it was still a challenger. While competitors spent huge on developing their internet banking solutions, Alior had to take smarter approach – with not such a big budget, but still overtaking its rivals.

Additionally, the mobile world made a huge step forward. Alior Bank needed a completely new, simple but super-modern application to meet the requirements of digital banking users.

However, its group of customers is quite complicated. Young and digital-native on one hand, but older and more offline on the other. Our challenge was to build two systems that would seamlessly work together – a RWD online system, and an accompanying mobile app.

We needed to combine two things – classic banking with small transactions like peer to peer payments.

Design card system

Style guide assets

What did we want to achieve with the redesign?

Maximum usability

Make an online banking service with the number of tabs kept to the minimum and a top-notch online product selling system, while also keeping it flexible enough to modernize it for years to come.

User-friendliness

It had to be easy to use, intuitive (and sales-driven), so that even users not too familiar with the digital world would feel comfortable using it.

Keeping it simple

Simple design and simple communication were to make the service stand out from the competition.

High omnichannel coherency

With the same schemes and processes on mobile and desktop.

What did we get done and how did it work?

Alior Bank’s new digital banking features clear design and high usability on mobile devices, such as smartphones and tables. Aside from its basic functions, it also offers:

A special invoice scanning system, which automates payments
An iOS passbook in the mobile app to organize peer to peer processes without losing the simplicity of the application
Higher transaction security
ePUAP services, through the app (ePUAP – Elektroniczna Platforma Usług Administracji Publicznej; Electronic Platform of Public Administration Services)
Integrated brokerage products and the ability to place broking orders
Implementation of and compliance with the EU’s PSD2 directive

The project was fully developed in close cooperation with the client

using agile methods of project management. Short sprint allowed us to more frequently share new or upgraded parts of the system to the end clients – meeting and exceeding all their needs and expectations.

In the peak phase of development

the Efigence team (not counting the creatives from UX/GUI) consisted of 12 Developers and two Analytics Specialists and was assigned a complete team of testers.